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QUIETTOUCH Inc.
145 King. St. W.
Toronto, ON
1-866-214-7070 (CA)
1-866-850-8272 (US) |
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| Outsourcing Services |
| ITIL Services |
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[ ITIL Service Support ]
In order to provide stability and flexibility for QTI's Integrated Service Management, Quiettouch has built components required to insure that end clients' comply with ITIL Service Support.
Quiettouch uses Hewlett Packard's Openview's Service Desk application to implement the ITIL Service Desk function. The Service Desk function objective is to provide a single point of contact for customers to facilitate efficient communications related to QTI's service levels and work effort. QTI's Customer Service Centre Helpdesk handles all inquiries, feedback, and requests.
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The ITIL Incident Management component is realized in QTI's ability to turn the operations lifecycle through various integrations that QTI developers have implemented. This allows QTI's monitoring software to detect an incident and automatically transfer both topology and the relationships to the element under management to the Company's Alerting and Ticketing system for the automatic execution of scripts and the creation and assignment of the requisite work package to engineering and NOC staff.
[ ITIL Service Delivery ]
Quiettouch has implemented the necessary processes to deliver quality,
cost effective IT services compliant with the ITIL Service Delivery model.
QTI's ITIL Service Delivery model provide in the areas of Availability Management,
Capacity Management, IT Service Continuity Management, Service Level Management,
and the Financial Management for IT Services.
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