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The Quiettouch monitoring systems include both passive and active surveillance components.
Fully automated systems monitor various hardware and software conditions on a continuous basis, and report exceptions immediately.
In addition to all of the automated systems that track events, an operations staff is on duty 24 hours a day to actively monitor facilities and customer systems.
The tiered support staff can provide assistance using remote access tools, or they can be dispatched to the site if needed. The combination of comprehensive monitoring and protection systems together with diligent human surveillance adds up to the highest level of reliability for essential customer systems.
Quiettouch also holds comprehensive maintenance contracts with industry specialists for the core power and environment systems. All systems are inspected daily by Quiettouch NOC staff, and undergo regular testing and preventive maintenance by certified field technicians from the equipment manufacturers.
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